First impressions make a huge impact on our future relationship with a person or business. Then again, if an incident supersedes the general normality of behaviour then this too can affect all future perceptions. Being disrespectful is one of those things that other people cannot stand. Customers do not want to deal with marketplaces that pose a risk of being disrespectful. Of course, if a customer starts being a nuisance, it's only right to be assertive with them or if an employee isn't adhering to practice standards, again there has to be an intervention. The key issue is respect. Employees and customers want to feel safe in your environment, as a creative entity you or your company has to nourish this positive exchange of social currency.
It's always a good idea to ask about well-being. Before assuming how a person is feeling we should ask them. We are likely to be more accurate this way which will make us more able to work with it. By identifying what makes people unhappy or distressed, when we discover what people's concerns and worries are, we can work to directly remedy this. By asking for well-being information regularly, we can keep on the pulse of the emotional state of what and who we are working with.
Always make sure that customers and employees can be honest about you. You are a driving force in your creative adventure and its your interactions that make things happen. If we can ask for honest feedback that is measured and thought-out with reference to actual events then we can have a clear picture of what we do well and what we could work on. A short-coming is an opportunity to those who haven't learned it yet. Can you confidently listen to and then work to reduce your short-comings as well as your strengths?
Criticism and blame work to put people off, they create a negative perception of the person communicating it. There are natural reasons for all of our behaviours and methods, by using critical or shaming language to highlight a difference in opinion or standard we stand apart from the whole unduly. It is better to inquire as to differences on an equal standing, offering examples and theory to express the opposing ideas. Once someone is shown in a calm and rational way that their method or thinking can be improved, they'll not feel as rejected or belittled as if they were blamed or shamed.
Remember that the other person is just as human as you are. They may not have the same political ideas or the same dress sense, they may not like the same music but they haven just as deep an experience of their life as you have of yours. When dealing with other people we have to take into account for the vast universe of space within them that contains an eternity of memories and feelings, plans and dreams. If you throw a stone into it then you might get splashed.
Even if they are part of a rival company they are still on your side. We all want the best for the world and for each other. These people are not your enemy to be psyched out like at a football match. So many companies and artists work together to bring a wide range of ideas and services to the marketplace. Art and creative industry is exactly the same. The me first mentality can keep you from making great connections and cooperative networks with those who can actually help you and expose you to more customers.
By treating people in the way you want to be treated by your friends then we can expect to make a lot of them. There will be times when you're treated unfairly and when someone doesn't show you the respect you give them, it's no matter, the people who are worth your time and message are just as revolted as you are.
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